Policies

1. REGISTRATION

Registrations can only be made via the homepage, by e-mail or the registration form.
The registration is given in the order of the registration entries.
Current and/or previous course participants will be considered first.
The application is binding.
Customers who have not received any space in the desired course can register themselves in the waiting list.

2. COURSE CONFIRMATION

You will receive a course confirmation with the invoice by e-mail, directly after the course registration.
The indoor pool entrance is inclusive or exclusive depending on the course location. Detailed information is available on www.wannaswim.ch under courses.
Course fees must be paid within 14 days from the course confirmation date.
In case of late payments, a single reminder will be sent and a fee of CHF 20.00 will be added to a customer’s bill.

3. CANCELLATION

In the event of a cancellation not later than 10 days before the start of the course, the costs of the course will be refunded with a deduction of a processing fee (CHF 20.00).
In case of a cancellation before the first lesson (within 10 days prior the date of the start of the course), 50% of the costs will be refunded.
In the case of subsequent cancellations, no refund will be provided.

4. COURSE IMPLEMENTATION

In case of inadequate course applications or in case when individual courses cannot be carried out or replaced by private courses, the participants will be informed in advance.

5. MISSED LESSONS

No refund will be given for missed lessons. Per course, max. 2 lessons can be arranged by appointment (possibly other course day / swimming instructor). For this, the course management must be notified at least 24 hours before the start of the course.
For missed lessons that can not be attended due to illness, the number of missed lessons will be refunded or the course will be reimbursed against a medical certificate and a minimum period of 3 weeks.
Private lessons that are not canceled at least 24 hours in advance will be charged as of 50%.

6. STARTING

The children/participants must be ready at the meeting point in the swimming pool 5 minutes before the beginning of the course. For their children the parents bear a full responsibility before and after the course.

7. INSURANCE

Insurance is the responsibility of the participants or their parents. The school does not cover liability for accidents. Before and after the swimming courses, the children who are entitled to education are under full supervision of their parents.
We exclude all liability for theft as well as loss of any valuables or similar. The participants are responsible for a proper/sufficient insurance cover themselves. Parents are liable for damage caused by their children.

8. PHOTOGRAPHY AND FILMING

Photographing and filming is forbidden in the entire indoor pool. Exceptions can be made after consultation with the course management. The only purpose of such activities is to advertise the swimming school wannaswim. The swimming school wannaswim reserves the right to publish photographs of their courses and participants on their homepage as well as using them in the press releases.

9. HOUSE RULES

All students are obliged to follow the house rules. These are published online for all swimming pools.
Instructions of the staff of the swimming pool must be followed in every case. Access to the swimming pool is permitted only with swimwear.
Taking showers before the swimming classes is obligatory. Eating and drinking in the entire bathing area is forbidden.

10. DATA PROTECTION

All data from the swimming pools are kept strictly confidential.

11. RIGHT

Swiss law applies. The court is located in Horgen. The place of fulfillment is in Thalwil.